01Claire Swift
Head of Claims25+ years in professional indemnity claims, in private practice and in-house with major insurers.
Boutique Claims Management · City of London
Specialist claims management, handled with precision.
A boutique third-party administrator for Professional and Financial Lines insurance — led by former professional-negligence solicitors, trusted by insurers and policyholders alike.
5 Lloyd's Avenue · London EC3NEst. 2018
A different kind of TPA
One of the few truly independent claims managers in London.
We act for insurers and policyholders alike — never tied to a single law firm, never bound to a panel. Mitre delivers boutique, specialist and cost-effective claims solutions that pair deep legal expertise with the commercial discipline of the London market. Every claim is handled by a lawyer, calmly and on its merits.
Insurer partners
More about MitreHadronAccredited Insurance
400+
Clients worldwide
2018
Founded in the City
Direct
Access to Counsel
Both
Sides of the claim
What we do
View all servicesA complete claims function, end to end.
Who we act for
One discipline, two sides of the claim.
Mitre is one of the few specialist claims managers that acts for both insurers and policyholders — never tied to a single law firm, with conflicts managed strictly on a per-matter basis.
For insurers & MGAs
Your specialist claims function, outsourced.
Lawyer-led handling for Professional and Financial Lines portfolios — disciplined reserving, controlled indemnity spend, and clear management information, without the overhead of an in-house team.
- Same-day notification triage
- Direct access to Counsel, no extra layer
- Transparent reporting & portfolio MI
For policyholders & brokers
A qualified lawyer in your corner from day one.
When a notification lands, you get calm, structured response advice, robustly drafted Letters of Response, and a single point of contact who has handled claims exactly like yours before.
- Plain-language coverage advice
- Pre-action drafting handled in-house
- Settlement-focused, not panel politics
Why Mitre
A small firm, by design — with the reach of a much larger one.
We keep the file count per handler deliberately low. That is how complex claims get the attention they need, and how settlements close without drift.
01
Specialist legal background
Led by former professional-negligence solicitors who read the policy and the law.
02
Efficiency & precision
Disciplined handling that closes files faster, with lower indemnity spend.
03
Tailored approach
We adapt to each insurer or policyholder — never a template.
04
Integrity & transparency
Plain reporting, no hidden agenda, and never tied to a single panel firm.
The team
Meet the teamLawyers who chose claims handling.
01
02Alison Mackintosh
Claim Solicitor30+ years as a litigator and claims specialist across professional negligence and financial lines.
03Sikandar Zaman
Claim CounselFormer senior claims counsel at QBE and Allianz, with deep coverage and litigation expertise.
Talk to us
Have a claim to discuss?
A short, confidential conversation is usually enough to scope the right approach. We respond to new notifications within a working day.