Specialist legal background
Led by former professional-negligence solicitors who understand both the law and the policy.
Boutique Claims ManagementSpecialist claims management,
Specialist claims management,
handled with precision.
A boutique third-party administrator for Professional and Financial Lines insurance — led by former professional-negligence solicitors, trusted by insurers and policyholders alike.
5 Lloyd's Avenue · London EC3N 3AE
Trusted by 400+ insurers and policyholders worldwideBased at 5 Lloyd's Avenue, London
LLOYD'STOKIO M.AXISCHUBB
A different kind of TPA
One of the few truly independent claims management companies.
We act for insurers and policyholders — never tied to a single law firm, never bound to a panel. That independence is the foundation of every recommendation we make.
Mitre exists to deliver boutique, specialist and cost-effective claims solutions that combine deep legal expertise with the commercial discipline of the London insurance market. Every claim is handled by lawyers — calmly, precisely, and on its merits.
Why Mitre
Four principles that shape every claim.
Efficiency & precision
Disciplined claims handling that closes files faster, with fewer surprises and lower indemnity spend.
Tailored approach
We adapt to each insurer or policyholder rather than running every claim through a template.
Integrity & transparency
Plain reporting, no hidden agenda, and never tied to a single panel firm.
Who we act for
One discipline, two sides of the claim.
Mitre is one of the few specialist claims managers that acts for both insurers and policyholders — never tied to a single law firm, with conflicts managed strictly on a per-matter basis.
For insurers & MGAs
Your specialist claims function, outsourced.
Lawyer-led handling for Professional and Financial Lines portfolios — disciplined reserving, controlled indemnity spend, and clear management information, without the overhead of an in-house team.
- Same-day notification triage
- Direct access to Counsel, no extra layer
- Transparent reporting & portfolio MI
For policyholders & brokers
A qualified lawyer in your corner from day one.
When a notification lands, you get calm, structured response advice, robustly drafted Letters of Response, and a single point of contact who has handled claims exactly like yours before.
- Plain-language coverage advice
- Pre-action drafting handled in-house
- Settlement-focused, not panel politics
Services
View all servicesEight disciplines, one continuous claims function.
- 01
Policy notifications
Triage and acknowledge first notifications of circumstance and claim.
- 02
Coverage advice
Clear, written cover analysis under PI, D&O and Financial Lines wordings.
- 03
Instructing Counsel
Direct access to specialist Counsel where merits or quantum require it.
- 04
Claims negotiation & settlement
Active negotiation to resolve claims commercially and proportionately.
- 05
Response advice
Strategy on how, when and what to admit, deny or investigate further.
- 06
Letters of Response
Drafting Pre-Action Protocol Letters of Response with rigour.
- 07
Client account management
Single point of contact and a clean, auditable claims ledger.
- 08
Litigation management
Strategic oversight of solicitors and Counsel through to trial or settlement.
Specialisms
The professions we defend.
We handle Professional Indemnity and Financial Lines claims across the full spread of traditional and emerging professions — from established disciplines to newer regulated specialisms.
Solicitors & law firms
Professional negligence and regulatory exposures.
Accountants & auditors
Audit, tax and advisory liability claims.
Surveyors & valuers
Valuation, survey and building consultancy disputes.
Architects & engineers
Design, specification and project liability.
Financial advisers
IFA, wealth and pension advice claims across Financial Lines.
Insurance & mortgage brokers
Intermediary and placement liability.
Directors & officers
Management liability and D&O exposures.
Other regulated professionals
Miscellaneous and emerging professions.
Why Mitre
A small firm, by design — with the reach of a much larger one.
We keep the file count per handler deliberately low. That is how complex claims get the attention they need, and how settlements get closed without drift.
- Clients worldwide
- 400+
- Founded in the City
- 2018
- Access to Counsel
- Direct
- Insurer & policyholder
- Both
The team
Meet the teamLawyers who chose claims handling.
Claire Swift
Head of Claims
25+ years in professional indemnity claims, both in private practice and in-house with major insurers.
Alison Mackintosh
Claim Solicitor
30+ years as a litigator and claims specialist across professional negligence and financial lines.
Sikandar Zaman
Claim Counsel
Former senior claims counsel at QBE and Allianz with deep coverage and litigation expertise.
Common questions
Frequently asked.
A third-party administrator handles insurance claims on behalf of insurers or policyholders — from first notification through coverage analysis, negotiation and, where needed, litigation management. We act as the specialist claims function, without the overhead of a full in-house team.
We are not owned by, or panelled to, any single law firm. We instruct Counsel and solicitors on merit and on the facts of each claim, which keeps incentives aligned with the right outcome rather than referral patterns.
Yes. Most of our work is for insurers, but we are regularly appointed by policyholders — particularly professional firms — who want disciplined, lawyer-led claims handling. Conflicts are managed strictly on a per-matter basis.
Because our team are qualified lawyers, we can instruct the Bar directly under the Public Access scheme where it is appropriate. That removes a layer of cost and shortens decision cycles on complex coverage and quantum questions.
A short introductory call is usually enough. We will scope the portfolio or single claim, agree fees and reporting cadence, and can typically take notifications within days rather than weeks.
Talk to us
Have a claim to discuss?
A short, confidential conversation is usually enough to scope the right approach. We respond to new notifications the same working day.