Policy notifications
We evaluate and administer new policy notifications from the moment they arrive: triage, acknowledgement, reserve recommendation and a clear next step. Insurers and policyholders always know exactly where the claim sits.
Services
A complete claims function for Professional & Financial Lines.
Eight disciplines, delivered as one continuous claims function — from first notification through coverage analysis, negotiation, and litigation management.
Coverage advice
Initial and detailed coverage advice under PI, D&O and broader Financial Lines wordings. Positions are set out in writing, in plain language, and supported by the policy language and case law where it matters.
Instructing Counsel
Because our team are qualified lawyers, we instruct Counsel directly — giving clients access to experienced technical and legal leaders for coverage opinions, merits views and quantum analysis, without an extra layer of cost.
Claims negotiation & settlement
We negotiate and settle claims commercially and proportionately, without routinely instructing panel solicitors. Many claims that would otherwise sit in litigation are resolved through structured, lawyer-led negotiation.
Response advice
Early decisions shape every claim. We advise policyholders on how, when and what to admit, deny or investigate further — protecting position and reducing downstream cost.
Letters of Response
We draft Letters of Response to legal claims, including Pre-Action Protocol responses — each written with the rigour of litigation correspondence and the commercial awareness of an experienced claims handler.
Client account management
We manage designated client accounts for settlement transactions. Funds are received, held and paid out under tightly controlled processes, with a clean, auditable ledger available at all times.
Litigation management
Where litigation is unavoidable, we manage it strategically — instructing approved panel firms and barristers, controlling spend, setting case strategy and reporting clearly through to trial or settlement.
How we work
How a claim moves through Mitre.
One continuous claims function, from the first notification to the final settlement — so nothing is handed off, dropped or duplicated.
01
Notification & triage
Same-day acknowledgement, an initial reserve recommendation and a clear next step.
02
Coverage analysis
A written position under PI, D&O and Financial Lines wordings — in plain language.
03
Response strategy
How, when and what to admit, deny or investigate further to protect position.
04
Negotiation & Counsel
Lawyer-led negotiation, with Counsel instructed directly where merits or quantum require it.
05
Resolution or litigation
Settle commercially and proportionately, or manage panel firms through to trial.
06
Reporting & MI
Clean, auditable reporting and portfolio management information throughout.
Sectors
Built for Professional & Financial Lines.
Our handlers have defended claims across the full spread of regulated professions — each read with a lawyer's eye and run with a claims handler's discipline.
01
Solicitors & law firms
Professional negligence and regulatory exposures.
02
Accountants & auditors
Audit, tax and advisory liability claims.
03
Surveyors & valuers
Valuation, survey and building consultancy disputes.
04
Architects & engineers
Design, specification and project liability.
05
Financial advisers
IFA, wealth and pension advice claims.
06
Insurance & mortgage brokers
Intermediary and placement liability.
07
Directors & officers
Management liability and D&O exposures.
08
Other regulated professionals
Miscellaneous and emerging professions.
Talk to us
Ready to instruct Mitre?
Tell us about the portfolio or single claim. We will respond within a working day with a clear next step.