Specialist legal background
Our team are qualified lawyers with deep professional-negligence experience. We read policies with the care of a coverage opinion and run claims with the discipline of litigation — that combination is rare in TPA work.
About MitreA boutique claims administrator,
A boutique claims administrator,
built on legal expertise.
We specialise in Professional and Financial Lines claims management. Founded in 2018, part of the Inperio Holdings group, and based at 5 Lloyd's Avenue in the heart of the City of London.
Our story
Founded in 2018, by lawyers, for insurance.
Mitre was founded in 2018 to fill a specific gap in the London market: a boutique, genuinely independent claims management company serving both policyholders and insurers, with a team made up entirely of qualified claims professionals.
Our handlers have extensive experience as professional-negligence solicitors in private practice and in-house with leading insurers. That heritage shapes how we approach every notification — calmly, with structured analysis, and with the authority of a lawyer's opinion behind every recommendation.
Today we act for over 400 clients worldwide. We remain deliberately small. That is a feature, not a limitation.
Our approach
Four principles, applied to every claim.
Efficiency & precision
We operate with deliberately low file counts per handler. Notifications are triaged the same working day, coverage positions land in days rather than weeks, and reserves are revisited as the facts develop — not at the end.
Tailored approach
Every insurer, MGA and policyholder is set up with its own service plan: reporting cadence, escalation thresholds, panel preferences, and authority. No templates pretending to be strategies.
Integrity & transparency
We are not owned by, or panelled to, any single law firm. Recommendations are made on the merits and explained in plain language. If we think a claim should settle, we will say so — and why.
Cost-effective claims solutions
Legal expertise and insurance discipline, in one team.
By combining expert legal analysis with practical insurance knowledge, we resolve claims efficiently — often without the cost of panel solicitors. Where complex legal questions arise, we instruct Counsel directly. The result is a leaner cost base for insurers and a calmer process for policyholders.
Explore our servicesWho we act for
One discipline, two sides of the claim.
Mitre is one of the few specialist claims managers that acts for both insurers and policyholders — never tied to a single law firm, with conflicts managed strictly on a per-matter basis.
For insurers & MGAs
Your specialist claims function, outsourced.
Lawyer-led handling for Professional and Financial Lines portfolios — disciplined reserving, controlled indemnity spend, and clear management information, without the overhead of an in-house team.
- Same-day notification triage
- Direct access to Counsel, no extra layer
- Transparent reporting & portfolio MI
For policyholders & brokers
A qualified lawyer in your corner from day one.
When a notification lands, you get calm, structured response advice, robustly drafted Letters of Response, and a single point of contact who has handled claims exactly like yours before.
- Plain-language coverage advice
- Pre-action drafting handled in-house
- Settlement-focused, not panel politics
Trusted by 400+ insurers and policyholders worldwideBased at 5 Lloyd's Avenue, London
Talk to us
Want to know more about Mitre?
A short, confidential conversation is usually enough to scope the right approach. We respond to new notifications the same working day.